Trends for 2014
For a graphic PowerPoint presentation illustrating our key findings for 2014, click here.
The 2014 survey found high levels of satisfaction with staff and services across the three populations surveyed (staff, faculty and students). More than 98 percent of the services surveyed received a mean satisfaction rating of 3, or at least “somewhat satisfied,” from all populations (faculty, staff and students).
The attitudes about IS staff as reported by the survey were also very positive. Respondents were asked to consider whether they thought that staff in various IS areas (archives, circulation, reference, instructional technology, IT Service Desk, computer support, telephone support) were responsive, reliable, knowledgeable and friendly. The vast majority of respondents said that IS staff do meet these qualities; averaging the four criteria, all staff areas received an average score of more than 3 of 4 (or “somewhat agree” that staff are responsive, reliable, knowledgeable, and friendly) across all populations.
Furthermore, participation rates were quite high: 69 percent of faculty (129 responses), 64 percent of staff (206 responses), and 54 percent of a random sample of approximately 700 students (i.e., 379 responses).
For more detailed information on the MISO Survey’s findings for the various populations, follow the links below: