Services FAQ



Follow the links to learn about Shain Library services during the renovation. 

Library Services | Library Materials | Research Help | IT Service Desk | Computers | Archives & Special Collections | Instructional Technology & Media | Blue Camel Cafe' | For Community Patrons


Library Services


Where will the library be based during the renovations, and what hours will it be open?

For the renovation period (academic year 2014-15), most library services will be offered in Ernst Common Room, located on the first floor of Blaustein Humanities Center. There you'll find the circulation desk, where you can check out and return materials, and pick up reserve and interlibary loan items. There will also be a temporary reference desk in that room, offering the same reference services to which you are accustomed. The hours in Ernst Common Room will be the same as those provided in Shain: during the semester, the hours will be Monday through Thursday, 8 a.m. to 2 a.m.; Friday, 8 a.m. to 10 p.m.; Saturday, 10 a.m. to 10 p.m.; and Sunday, 10 a.m. to 2 a.m. For further information, visit the library's "hours and directions" page.

How will I find books and movies?

To check the availability of books or materials that normally are housed in Shain Library, you can use the library catalog just as you did prior to the renovation. The difference is that during the renovation, you'll place an online request for these materials in the library catalog and then pick them up in the temporary library services space located in Blaustein's Ernst Common Room. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.)

Where can I check out books, movies, reserve items and interlibrary loan materials?

After you've placed an online request for a book or movie, these items can be checked out in the temporary library space in Blaustein's Ernst Common Room. At the circulation desk, you can check out books, movies or reserve items; you can pick up interlibrary loan (ILL) materials or items requested via the CTW consortium at the ILL office, which is located right next to the circulation desk. You can also return items to these respective desks when you're finished with them.

Where will the reference desk be?

During the renovations, the reference desk will be located in the temporary library space in Blaustein's Ernst Common Room, where the temporary circulation desk will also be located. As was the case prior to the renovation, the desk will be staffed by professional librarians who will be able to provide research help as well as answer any questions you may have about where and how to find materials, services, equipment or study spaces. Also, you can use our reference chat service (found at http://conncoll.libanswers.com/), to access these services remotely.

Will reference librarians be available by text message? What about by chat? By email?

Yes, yes and yes! There is an existing chat service that you will be able to access during open reference hours. Use the chat link found at http://libraries.conncoll.edu (on the right side of the page) to get started. You can also visit our "Ask a Librarian" page, which provides additional information about finding us via email (refdesk@conncoll.edu), text (860-787-5001), phone (860-439-2655, x2655 from a campus phone), or in person. Finally, you can schedule a research consultation for in-person help.

Will interlibrary loan be affected (i.e., will it take longer to get ILL materials)?

It will take approximately the same amount of time as it did before: up to two days for a journal article, up to two days for a book requested through the CTW Consortium, and one to two weeks for a book requested through interlibrary loan. The main difference is that you'll pick up and return items to the temporary circulation desk or the interlibrary loan office, both of which are located in Blaustein's Ernst Common Room.

Will Greer Music Library still be open?

Yes. Greer Music Library is not being renovated and will be open with the same materials and services it has always provided. Greer will also have extra computer workstations until Shain Library reopens.


Library Materials


Will I have access to books and movies?

Absolutely! The books and movies in our catalog will still be available to you, as will the materials that you request through the CTW Consortium or interlibrary loan. The main difference will be in how you will check them out, as the stacks in Shain will be unavailable: You will go online to our library catalog and place a request. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.)

How will I find books and movies?

To check the availability of books or materials that are normally held in Shain Library, you can use the library catalog just as you did prior to the renovation. The difference is that during the renovation, you will place an online request via the library catalog for these materials. (There will be daily delivery of materials. You will place a request by a certain time in order to pick up your materials in the temporary library services space located in Blaustein's Ernst Common Room at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.) If you need help identifying useful books in the catalog, always contact a reference librarian in Ernst or using one of several methods: our "Ask a Librarian" page, email (refdesk@conncoll.edu), text (860-787-5001) or phone (860-439-2655). You can also schedule a research consultation for in-person help.

Will Greer Music Library still be open?

Yes. Greer Music Library is not being renovated and will be open with the same materials and services it has always provided. Greer will also have extra computer workstations until Shain Library reopens.

Will materials in the archives and special collections still be available to me?

Materials will continue to be accessible with 24 hours' notice. Whenever possible, we will scan and deliver materials electronically upon request. For further information, contact Ben Panciera, director of special collections and archives, at 860-439-2654 or via email, or Becky Parmer, College archivist, at 860-439-2686 or via email.

Will the temporary space have print reference materials?

The temporary reference area, which will be located in Blaustein's Ernst Common Room, will have some print reference materials for your use within that space. Most of the print reference collection, however, will remain in Shain Library, and will have to be requested just as you would other books or movies, via the library catalog.

Will I still have electronic access to journals and e-books?

Absolutely. This service will remain completely unchanged during the renovation. Wherever you have an Internet connection, you'll still be able to log on and access all of our electronic journal articles, online databases and growing collection of e-books.

How do I get an article from a journal that the library only has in print?

If the library only has your journal article in print, the best way to get a copy is to place a request for the article using your Illiad (interlibrary loan) account. (You can access your Illiad account here; note that it is different from your regular Connecticut College login. If you don’t yet have an account, go to this page, where you can follow the prompts to create one.) Interlibrary loan staff will then scan the article and email the PDF to you within two business days.

Where will I find newspapers and other current periodicals?

You'll find many of these in our temporary quarters in Blaustein. The most popular print journals and magazines will be held just outside Ernst Common Room, and the most popular newspapers will be found in the faculty lounge down the hall, which will also (not coincidentally) house the temporary Blue Camel Café. Other print journals will be available upon request; ask a reference librarian for further details (see the "Research Help" FAQs for how to get in touch with us).

Will interlibrary loan be affected (i.e., will it take longer to get ILL materials)?

It will take about the same amount of time as it did before: up to two days for a journal article, up to two days for a book requested through the CTW Consortium, and one to two weeks for a book requested through interlibrary loan. The main difference is that you'll pick up and return these items to the temporary circulation desk, in Blaustein's Ernst Common Room.

What about the video viewing areas? Where I can I watch videotapes or DVDs?

To view either VHS videotapes or DVDs, you can utilize the viewing spaces located in the Language & Culture Center, which is just adjacent to the library's temporary quarters in Ernst. Also, to watch DVDs (with headphones, preferably) you can use any one of the computer workstations located in the Blaustein corridor or in the faculty lounge, which will be the temporary home of the Blue Camel Café.

Will the government documents repository still be accessible during the renovation?

The government documents collection will be accessible for users with advance notice. Students, faculty and staff can place a request for a government document using the library catalog, and then pick up the document at the temporary circulation desk in Ernst. Researchers not affiliated with the College can place a request for a government document by contacting Andrew Lopez, the librarian for government documents, at 860-439-2656 or via email. Documents will be picked up at the temporary circulation desk in Ernst. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.)


Research Help


Where will the reference desk be?

During the renovations, the reference desk will be located in the temporary library space in Blaustein's Ernst Common Room, where the temporary circulation desk will also be located. As was the case prior to the renovation, the desk will be staffed by professional librarians who will be able to provide research help as well as answer any questions you may have about where and how to find materials, services, equipment or study spaces. Also, you can use our reference chat service (found at http://libraries.conncoll.edu), which can be accessed remotely.

Where will librarians be located?

In-person reference services will be provided in the library's temporary quarters in Ernst Common Room, located on the first floor of Blaustein Humanities Center. The reference hours will be the same as they were at Shain: When classes are in session, Monday–Thursday, 9 a.m. to 5 p.m. and 7 to 10 p.m.; Friday, 9 a.m. to 5 p.m.; and Sunday, 2 to 6 p.m. and 7 to 10 p.m. Librarians will also be available by text, chat, email and phone during open reference hours, and by appointment according to individual arrangement. See the question below for details on how to get in touch with us.

Librarians will also make every effort throughout the year to fan themselves out and be present in spaces where students are working, including the Neff Lab's temporary quarters in Main Street East and the PC Classroom's temporary quarters in the Knowlton Dining Room.

Will reference librarians be available by text message? What about by chat? By email?

Yes, yes and yes! There is an existing chat service that you will be able to access during open reference hours. Use the chat link found at http://libraries.conncoll.edu (on the right side of the page) to get started. You can also visit our "Ask a Librarian" page, which provides additional information about finding us via email (refdesk@conncoll.edu), text (860-787-5001), phone (860-439-2655), or in person. Finally, you can schedule a research consultation for in-person help.

Will I need to allow more time to write my papers?

When approaching your research projects, it will be important to consider that Shain Library will be unavailable for stacks-browsing during the 2014-15 academic year. To access books and other materials (DVDs, etc.) you will need to place a request for the materials via the library catalog. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at the temporary circulation desk in Ernst Common Room at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.) It is a good idea to take into account the fact that it may take slightly longer to obtain books or other materials.

If I want to meet with a staff member with an office in Shain, will I be able to get into the building?

Access to Shain will be mostly limited to library staff and construction workers. If you would like to meet with a librarian or Shain-based staff member, contact that staff member directly to arrange a meeting place. You'll find contact information for various staff members on the Information Services organizational chart and for library subject liaisons at the liaisons page. Also, as noted above, librarians will be stationed at the temporary reference desk in Ernst, and available via phone, email, text and chat.

How will I be able to get materials for my research?

To locate books or materials that are held in Shain Library, you can use the library catalog just as you did prior to the renovation. The difference is that during the renovation, you'll place an online request for these materials and pick them up the following day in the temporary library services space located in Blaustein's Ernst Common Room. You'll still have the same access to materials provided by the CTW Consortium and interlibrary loan, as well as the many electronic materials we offer (journals, e-books and electronic databases). Online requests will be placed through the library catalog. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.)

Will the temporary space have print reference materials?

The temporary reference area, which will be located in Blaustein's Ernst Common Room, will have some print reference materials for your use within that space. Most of the print reference collection, however, will remain in Shain Library, and will have to be requested just as you would request other books or movies. (See "How will I find books and movies" in the "Library Materials" section.)

Will I still have electronic access to journals and e-books?

Absolutely. This service will remain completely unchanged during the renovation. Wherever you have an Internet connection, you'll still be able to log on and access all of our electronic journal articles, online databases and growing collection of e-books.

Will I (or my students) be able to use the archives and special collections?

Yes. Researchers will be required to make appointments at least 24 hours in advance, and they'll need to be escorted to the reading room. Contact Ben Panciera, director of special collections and archives, at 860-439-2654 or via email bpancier@conncoll.edu, or Becky Parmer, College archivist, at 860-439-2686 or email rparmer@conncoll.edu. Unfortunately, we will not be able to accommodate walk-in researchers during construction.

I'm teaching a first-year seminar, and would like to introduce my students to the library and its services. How can I do this? Will I be able to give them a tour of Ernst?

Each first-year seminar has a reference librarian assigned to it, and that librarian will contact the faculty member teaching it toward the end of the Spring 2014 semester. The best way to handle an introduction to the library will be to work with your assigned reference librarian to determine the best possible course of action for that particular class. This may involve a tour of some kind, a research instruction session, an arrangement to meet with students, or the creation of an online or print research guide — just to name a few possibilities.

Should I place more items on reserve? Should I put items on reserve sooner?

Under certain circumstances, it may be helpful to speak with a reference librarian (consult the page listing subject liaisons) about placing additional items on reserve. Under most circumstances, doing so won't be necessary; however, if you are assigning a paper to multiple students who are likely to be writing on the same topic, and therefore using the same materials, it may make sense to place selected materials on reserve. But the decision to do so should only be made after consulting with a librarian.

It would, however, absolutely be helpful for you to get your requests to us sooner, because it will be harder — and may take longer — to accommodate late requests.

I'm a faculty member. Should I build in additional time for students to gather their research materials?

Since the Shain stacks will be closed for browsing during the 2014-15 academic year, you may want to keep in mind that students will need one to two days longer than normal to obtain any book held in Shain. Also, the stacks will not be browsable; students will need to go to the catalog, find the particular book(s) they need and place a hold on them via the library catalog. While this may or may not require extra time to complete an assignment, it would be helpful to mention to students that this unique set of constraints will exist for the 2014-15 academic year, and to consider altering your assignment deadlines.

I'm a student. Should I plan to take out more books than usual?

Possibly. Since you won't have the option of just going to the stacks whenever you need to, it would be a good idea to determine which books you'll need to have in advance. And if you think you might need a book, our suggestion is to go ahead and place a hold for it via the library catalog, because doing so is likely to save you time and stress down the road. (And if it turns out you don't need it, you can always return it.)

I'm an outside researcher. Will I be able to access materials? Will I have space to work?

We regret that due to the constraints on our staff time and available spaces, we will be suspending the program that gives access to our book collection to most library users who are not affiliated with the College. There will be exceptions made on a case-by-case basis for those who have a particular scholarly need for access to our collections, but access will not be available for casual use. You can place a request for a government document by contacting Andrew Lopez, the librarian for government documents, at 860-439-2656 or email alopez6@conncoll.edu. Documents will be picked up at the temporary circulation desk in Ernst. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.)

The spaces identified by the College as student study areas while the library is offline will not be open to outside library patrons. We appreciate your understanding that our priority during these renovations is providing excellent service to our students and faculty.

IT Service Desk

 

Where will the IT Service Desk be located?

While the library is being renovated, the IT Service Desk will be located in the basement of Hamilton Hall during the day (9 a.m. to 5 p.m.). To access the basement, go to the east side of Hamilton and walk down the staircase on the right and through the door at the bottom. The IT Service Desk will be straight ahead. (The offices for custodial services are on the left.) The basement is also accessible from an elevator in Hamilton.

During evening hours, the IT Service Desk will provide service on the first floor of Blaustein, near Media Services and the library's temporary facilities in the Ernst Common Room (refer to the IT Service Desk's Web page for current hours of operation).

Also, you'll be able to contact the IT Service Desk by phone (860-439-HELP) or Google Chat (help@conncoll.edu), or submit a computer issue or service request online at http://webhelpdesk.conncoll.edu.

 


Computers & Printing/Scanning


Where can I print documents?

There will be printers in Blaustein, as well as in the two temporary computer labs, in Main Street East and the Knowlton Dining Room.

Where can I find open-access computer work stations?

There will be open access work stations in the following locations:

  • Ten work stations will be located in the Blaustein lobby, near the library's temporary facilities in Ernst Common Room.
  • Five stations will be located in the hallway leading to Ernst.
  • Eight work stations will be located in the Faculty Lounge on the first floor of Blaustein (also the temporary home of the Blue Camel Café).
  • Fourteen work stations will be located in the Greer Music Library, in the lower level of Cummings.
  • There will be open-access workstations in the two temporary computer labs, which can be used when a class is not scheduled: 17 in the temporary Neff Lab (in Main Street East) and 21 in the temporary PC Classroom (in the Knowlton Dining Room).

Where will the computer labs be located?

The Neff Lab (located on the library's second floor) will relocate to Main Street East. The PC Classroom (in Shain's basement) will relocate to the Knowlton Dining Room. The third computer lab in Shain, the Davis Classroom, will simply be offline — it will not be relocated elsewhere.

I'm worried that my access to printers may be limited by the renovations. Will there be fewer printers in the library's temporary space in Blaustein than there normally are in Shain?

During the renovations, there will be the same number of printers on campus that there were prior to the start of construction. The difference will be that the printers will be dispersed in various spaces on campus. This will actually create the potential for the printers to be closer to where you are! So while the library's temporary quarters in Blaustein will have three printers — fewer than the six that are normally found in Shain — the rest of Shain's printers will be relocated to other spaces, including the temporary computer labs in Main Street East and the Knowlton Dining Room. We are still working out the specifics of some of these printer locations, but will communicate them in detail when the plans have been finalized.

And remember, from anywhere on campus, you can use the uniFLOW system to print documents on your choice of 20 multi-function devices that also copy and scan. For a list of these devices, visit the Printing Services page on CamelWeb and look for the document titled "Printing, Scanning & Copying on Canon Devices."

Which computer labs will have scanning services?

For casual scanning needs, you can use the Canon multi-function devices (printers/scanners/copiers) in Blaustein or in the computer labs in Main Street East or the Knowlton Dining Room. (To see the location of all multi-function devices, visit the Printing Services page on CamelWeb and look for the document titled "Printing, Scanning & Copying on Canon Devices."

For more complicated projects, you can utilize the Digital Scholarship & Curriculum Center, which will relocate to Cummings 212 (the former Visual Resources Library) for the renovation year.

Will the temporary spaces (e.g., Blaustein) have sufficient wifi or Ethernet coverage, and enough wall plugs?

Yes, Blaustein will be sufficiently equipped with Internet access and wall plugs for the number of work spaces available.

Which computer labs will I be able to schedule for classes or workshops?

Either of the two computer labs (Neff, in Main Street, or PC Classroom, in the Knowlton Dining Room) can be scheduled for classes.

How will I reserve one of the computer labs?

The process for reserving a lab will be the same as it was prior to the renovations: contact Kathy Gehring at 860-439-5225 or email kmgeh@conncoll.edu, Jessica McCullough at 860-439-2386 or email jmccull1@conncoll.edu, or Diane Creede at 860-439-5145 or email decre@conncoll.edu.

Where will staff do computer training?

Staff computer training will relocate to Room 330 in Cro during the renovations.

What about the video viewing areas? Where can I watch videotapes or DVDs?

To view either VHS videotapes or DVDs, you can utilize the viewing spaces located in the Language & Culture Center, which is just adjacent to the library's temporary quarters in Ernst. Also, to watch DVDs (with headphones, preferably) you can use any one of the computer workstations located in the Blaustein corridor or in the faculty lounge, which will be the temporary home of the Blue Camel Café.


Archives & Special Collections


Will the archives and special collections be open for research?

Yes. Researchers will be required to make appointments at least 24 hours in advance and will need to be escorted to the reading room. We will not be able to accommodate walk-in researchers during construction. To make an appointment, contact Ben Panciera, director of special collections and archives, at 860-439-2654 or email bpancier@conncoll.edu, or Becky Parmer, College archivist, at 860-439-2686 or email rparmer@conncoll.edu. During July and August 2014 there may be periods in which staff and researchers may not be able to gain access to collections. Please contact us well in advance if you are planning research for this summer.

Will materials in the archives and special collections still be available? If so, in what forms?

Materials will continue to be accessible upon 24 hours' notice. Whenever possible, we will scan and deliver materials electronically at patrons' request.

Will we be able to have our classes come into the archives and special collections?

Although classes will not be able to come into the archives and special collections, we can bring materials to the classroom whenever it is feasible. To arrange a class, contact Ben Panciera, director of special collections and archives, at 860-439-2654 or email bpancier@conncoll.edu, or Becky Parmer, College archivist, at 860-439-2686 or email rparmer@conncoll.edu. We regret that we will not be able to offer classes to off-campus groups during renovation.

Will I be able to submit things to the archives, or should I hold onto them?

Will historic documents still be properly preserved?

We will continue to accept donations during the renovation.

Yes. The Linda Lear Center for Special Collections & Archives is on a separate climate control system from the rest of Shain Library, and the historic documents contained within it will not be affected by the renovation.

Will I be able to hold meetings in the Palmer Room during the renovations?

No, the Palmer Room (along with the library's two other meeting spaces, the Haines Room and the Chu Room) will not be available for scheduled meetings during the renovations. The Office of Events and Catering can suggest alternate spaces in which to hold events or meetings.


Instructional Technology & Media


Where will the Digital Scholarship and Curriculum Center be located?

The Digital Scholarship & Curriculum Center (formerly the Digital Curriculum Center) will relocate for the 2014-15 academic year to the former Visual Resources Library, located in Cummings 212.

Where will the Advanced Technology Lab be located?

For the 2014-15 academic year, you'll be able to access services provided by the Advanced Technology Lab at the temporary Digital Scholarship & Curriculum Center, located in Cummings 212.

Where will Media Services be located?

Media Services has already moved to a new permanent location, on the first floor of Blaustein Humanities Center.

What about the video viewing areas? Where I can I watch videotapes or DVDs?

To view either VHS videotapes or DVDs, you can utilize the viewing spaces located in the Language & Culture Center, which is just adjacent to the library's temporary quarters in Ernst. Also, to watch DVDs (with headphones, preferably) you can use any one of the computer workstations located in the Blaustein corridor or in the faculty lounge, which will be the temporary home of the Blue Camel Café.

Will the renovation affect the Language & Culture Center?

The Language & Culture Center is not affected by the renovation; it will remain in its present location (in Blaustein) during and after the renovation.

Blue Camel Café

 

Where will the Blue Camel Café be located?

For the academic year 2014-15, the Blue Camel Café will move from its location in Shain's lower level to the Faculty Lounge, on the first floor of Blaustein Humanities Center. It will share the space with the library's collection of current newspapers and some open-access work stations.

 


Community Patrons


Will community patrons (i.e., residents of New London and surrounding areas who are not affiliated with the College) still be allowed to check out books and use the library facilities during the renovation?

Due to the constraints on our staff time and available spaces, we will be suspending the program that gives access to our book collection to most library users who are not affiliated with the College. There will be exceptions made on a case-by-case basis for those who have a particular scholarly need for access to our collections, but access will not be available for casual use. Government documents will still be available; you can place a request for a government document by contacting Andrew Lopez, the librarian for government documents, at 860-439-2656 or email alopez6@conncoll.edu. Documents will be picked up at the temporary circulation desk in Ernst. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.)

The spaces identified by the College as student study areas while the library is offline will not be open to outside library patrons. We appreciate your understanding that our priority during these renovations is providing excellent service to our students.

Will the government documents repository still be accessible during the renovation?

The government documents collections will be accessible for users with advance notice. Students, faculty and staff can place a request for a government document using the electronic catalog, and then pick up the document at the temporary circulation desk in Ernst. Researchers not affiliated with the College can place a request for a government document by contacting Andrew Lopez, the librarian for government documents, at 860-439-2656 or email alopez6@conncoll.edu. Documents will be picked up at the temporary circulation desk in Ernst. (There will be daily delivery of materials; you will place a request by a certain time in order to pick up your materials at a certain time. Library staff are reviewing the new procedures in order to create that schedule. It will be posted as soon as it is available.)

My organization meets in the Chu Room. Where else on campus will we be able to meet?

The Office of Events and Catering can suggest alternate meeting spaces on campus to fit your organization's needs.

Will the archives and special collections be open for research?

Yes. Researchers will be required to make appointments at least 24 hours in advance and will need to be escorted to the reading room. We will not be able to accommodate walk-in researchers during construction. To make an appointment, contact Ben Panciera, director of special collections and archives, at 860-439-2654 or email bpancier@conncoll.edu, or Becky Parmer, College archivist, at 860-439-2686 or email rparmer@conncoll.edu.