IT Service Desk



Information Services Technical Support provides communications services to the College in a wide range of areas. The IT Service Desk is usually a good place to start for computer help and networking problems.

See the guide to using the Web Help Desk software.

  • The IT Service Desk is located in the lower level of Shain Library
  • Phone: (860) 439-HELP (4357)
  • Web Help Desk
  • Web requests also should be submitted through Web Help Desk; Select "web requests" from the dropdown menu.
  • Google Chat: help@conncoll.edu
  • For campus telephone support, please call x3663 (FONE)

The IT Service Desk is staffed at the following times:

ACADEMIC YEAR

Monday - Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday/Sunday: Self Service, http://webhelpdesk.conncoll.edu

**If your issue is critical, a technician will get in touch with you within 4 hours (between 9 am-9 pm). An issue is "critical" when it is impacting a significant group of customers or any mission critical issue affecting a single customer (ex. forgotten network password, camelweb login failure.

Extended hours will be in place during final exams.

SEMESTER AND SUMMER BREAKS

Monday - Friday: 9:00 AM - 4:00 PM