When you call the IT Service Desk (x4357) your call will either be resolved during the phone call or logged for the appropriate technician (network and cable problems) OR work with you to make an appointment to bring your computer in for service.
The availability of appointments is on a first come, first serve basis. Appointments are typically available within 48 hours, except during the beginning of each semester when appointments may not be available for up to 96 hours, unless the college is experiencing a catastrophic network failure or virus.
I purchased my computer through Dell´s Connecticut College educational program. How do I get hardware repairs?
Call the IT Service Desk (x4357) and request an appointment. Be sure to tell the IT Service Desk staff member that you have a computer purchased through the educational program. Once your computer is at the IT Service Desk we will complete the initial diagnosis and call Dell, if needed. Dell technicians are not allowed to go to your dorm room so all service must be done at the IT Service Desk.
IT Service Desk:
Phone: 860-439-4357 (HELP)